INTRODUCTION: THE DIGITAL SOCIAL CONTRACT
Table of Contents
Welcome to the official Lunexio Terms of Service. By accessing getLunexio.com or utilizing any part of the Lunexio streaming ecosystem, you are entering into a legally binding streaming service agreement. We don’t believe in “fine print” designed to trick you; we believe in a clear, collaborative roadmap that protects both your entertainment experience and our technical infrastructure.
This Lunexio Terms of Service document governs your use of our website, our proprietary API gateways, and the digital content delivered via our subscription plans. Whether you are on a 3-month “Starter” plan or a 12-month “Ultimate” package, these terms ensure a high-standard IPTV usage policy for all members.
III. CHAPTER 1: ELIGIBILITY & ACCOUNT SECURITY
To maintain the integrity of the Lunexio network, we have established strict protocols regarding who can access our services and how those accounts are managed.
1.1 Age and Legal Capacity
Users must be at least 18 years of age to purchase a subscription. By clicking “Accept” on the Lunexio Terms of Service, you represent that you have the legal capacity to enter into a binding contract in your jurisdiction.
1.2 The “One Device, One Soul” Rule
Our IPTV usage policy is built on a “Per-Connection” licensing model.
- Standard Plans: Allow for 1 concurrent stream.
- Family Plans: Allow for up to 3 concurrent streams within the same household (Same IP address).
- Expert Warning: Sharing your credentials with external parties or attempting to bypass connection limits will result in an immediate “401 Unauthorized” lockout and potential account termination without a refund.
1.3 Account Credentials & Maintenance
You are the sole custodian of your Lunexio login. If you suspect a breach, you must notify contact@getLunexio.com immediately. We recommend changing your password every 90 days to maintain optimal security within the Lunexio Terms of Service framework.
IV. CHAPTER 2: THE TECHNICAL SERVICE LEVEL AGREEMENT (SLA)
We understand the frustration of a buffering screen. This section of the Lunexio Terms of Service outlines what you can mathematically expect from our uptime and performance.
2.1 The 99% Uptime Target
While no digital service is perfect, getLunexio.com aims for a 99.9% server uptime. However, the Lunexio Terms of Service acknowledges that “Uptime” refers specifically to our server-side availability, not your local ISP performance.
2.2 Comparison of Service Tiers
| Feature | Starter (3M) | Professional (6M) | Ultimate (12M) |
| Concurrent Streams | 1 | 1 | 2 (Bonus) |
| Support Priority | Standard | High | VIP / Immediate |
| VOD Library | HD | 4K / UHD | 4K / UHD + Requests |
| Update Frequency | Weekly | Bi-Weekly | Real-Time |
2.3 Local Environment Requirements
For the Lunexio Terms of Service to remain valid, the user must provide a stable environment:
- Bandwidth: Minimum 20 Mbps for HD; 50 Mbps for 4K.
- Hardware: A modern processor (Firestick 4K, Nvidia Shield, or equivalent).
- Latency: A ping of less than 60ms to our nearest CDN node.
V. CHAPTER 3: PROHIBITED CONDUCT & NETWORK INTEGRITY
To keep getLunexio.com running at peak performance, we must strictly forbid certain “Toxic” network behaviors. Violation of these terms is the most common reason for account suspension under the Lunexio Terms of Service.
3.1 Restreaming and Commercial Use
Our digital content licensing is for private, residential use only.
- Prohibition: You may not “re-broadcast” or “re-stream” our signal to other users.
- Commercial Ban: Using Lunexio in a bar, restaurant, or public viewing area without a specific Commercial License is a violation of the Lunexio Terms of Service.
3.2 Automated Scraping & Botting
Attempting to scrape our EPG (Electronic Program Guide) data or using bots to “harvest” VOD links is strictly forbidden. Our “Nano-Sentinel” security system identifies bot patterns within 3 seconds of initiation.
Pro Tip: Using a high-quality VPN (like Surfshark or NordVPN) is actually encouraged under our IPTV usage policy to prevent ISP throttling, provided you use a consistent server location.
VI. CHAPTER 4: INTELLECTUAL PROPERTY & TRADEMARKS
The “Lunexio” name, the getLunexio.com logo, and our specific Sage Green (#6B8E23) and Charcoal (#2F4F4F) brand aesthetic are protected under international copyright law.
4.1 Limited License
We grant you a non-exclusive, non-transferable, limited license to access our content for the duration of your paid subscription. This is not a “sale” of content; it is a temporary access pass.
4.2 User-Generated Content
If you provide feedback, reviews, or “Feature Requests” to contact@getLunexio.com, you grant Lunexio a royalty-free, perpetual license to use those ideas to improve the Lunexio Terms of Service and the service itself.
VII. CHAPTER 5: BILLING, RENEWALS, & CANCELLATIONS
Transparency in billing is the hallmark of a professional digital service.
5.1 Automatic vs. Manual Renewal
At getLunexio.com, we respect your autonomy. We do not automatically bill your card at the end of a cycle unless you specifically opt-in to our “Auto-Renew” feature. You will receive an email notification 3 days before your subscription expires.
5.2 Price Adjustments
We reserve the right to adjust pricing to reflect server cost increases or content licensing changes. However, once you have paid for a term, your price is “Locked” for the duration of that term under the Lunexio Terms of Service.
VIII. CHAPTER 6: LIMITATION OF LIABILITY & INDEMNIFICATION
This is the “Candor” section of our Lunexio Terms of Service.
6.1 The “Best Effort” Disclaimer
IPTV is a “Best Effort” technology. Because we rely on third-party CDNs, undersea cables, and your local ISP, we cannot guarantee 100% perfection. Lunexio is not liable for:
- Lost data due to app crashes.
- Missing a “Live Event” due to a localized internet outage.
- Damage to hardware caused by third-party “Side-loaded” applications.
6.2 Maximum Liability
In the event of a total service failure, the maximum liability of getLunexio.com under the Lunexio Terms of Service is limited to the amount paid for the current, active month of service.
IX. CHAPTER 7: GOVERNING LAW & DISPUTE RESOLUTION
We prefer empathy and conversation over litigation.
- Direct Contact: If you have a dispute, you agree to contact contact@getLunexio.com first.
- Mediation: If we cannot resolve it within 30 days, we agree to enter non-binding mediation.
- Jurisdiction: These Lunexio Terms of Service are governed by the laws of the jurisdiction in which Lunexio is registered.
X. CHAPTER 8: UPDATES TO THE TERMS
The digital world moves fast. The Lunexio Terms of Service was last updated on March 21, 2026. We reserve the right to modify these terms at any time. Significant changes (like price hikes or usage limit changes) will be emailed to all active subscribers.